Refund policy
90-Day Money-Back Guarantee
At Charmé, we want you to love every piece you choose.
That's why every order is backed by our 90-Day Money-Back Guarantee.
If you're not completely satisfied with your Charmé purchase within 90 days of receiving your order, simply contact our customer care team and we'll help you with your return.
How Our Guarantee Works
If you are unhappy with your purchase for any reason, please email us at charme.office@gmail.com within 90 days of delivery.
Please include your order number and the item(s) you would like to return so our team can assist you as quickly as possible.
Once your return request has been approved, we will provide you with the necessary return instructions.
Items should be returned in their original condition and, where possible, with their original packaging.
Damaged, Defective or Incorrect Items
We carefully check our jewellery before dispatch, but if your order arrives damaged, defective, or you receive the wrong item, please contact us within 14 days of delivery.
Please send us:
- Your order number
- A brief description of the issue
- Clear photos or videos showing the problem
Once we've reviewed the issue, we'll arrange an appropriate replacement or refund at no additional cost to you.
Order Cancellations
If you wish to cancel your order, please contact us at charme.office@gmail.com as soon as possible.
Orders that have not yet been processed or shipped may be cancelled for a full refund.
Once an order has been dispatched, it can no longer be cancelled. However, you may request a return after receiving your order in accordance with our return policy and 90-Day Money-Back Guarantee.
Refund Processing
Once your returned item has been received and inspected, we will notify you regarding your refund.
Approved refunds will be issued to the original payment method used for your purchase.
Please allow up to 7 business days after your refund has been processed for the funds to appear on your account. Processing times may vary depending on your bank or payment provider.
Non-Returnable Items
For hygiene and safety reasons, certain items may not be eligible for return. We also reserve the right to refuse a return where:
- An item has been intentionally damaged, altered, or modified.
- An item shows damage caused by improper use or care.
- Significant parts, accessories, or components are missing.
- The return request is submitted outside the applicable return period.
- The item is a personalised or custom-made product, where applicable.
This does not affect your rights in relation to items that arrive faulty, damaged, or incorrect.
Contact Us
If you have any questions about a return, refund, damaged item, or our 90-Day Money-Back Guarantee, please contact our customer care team at:
We'll be happy to assist you.