Shipping policy
FREE Shipping on Orders Over £50
At Charmé, we're happy to offer FREE shipping on all orders of £50 or more.
Orders below £50 will be charged our standard tracked shipping fee, which will be displayed at checkout before payment.
Shipping Carriers
All UK orders are shipped using trusted delivery partners such as Royal Mail and YunExpress.
Once your order has been dispatched, you'll receive a confirmation email with your tracking information so you can follow your Charmé order on its way to you.
Order Processing
Please allow 1–2 business days for your order to be processed and dispatched.
During busy periods, including holidays, new collection launches and promotional events, processing may take up to 3 business days.
Once your order has been dispatched, it will be considered in transit and you'll receive your tracking details by email.
Working Days: Monday–Friday
Estimated Delivery Times
Our estimated delivery time for UK orders is:
🇬🇧 United Kingdom: 3-6 Business Days
Please note that delivery times are estimates and may occasionally be affected by circumstances outside our control, including holidays, severe weather, high courier demand or other delivery disruptions.
Please Check Your Delivery Details
To help ensure your jewellery reaches you without unnecessary delays, please carefully check your shipping address and contact information before completing your order.
If you notice an error after placing your order, please contact us as soon as possible at charme.office@gmail.com.
We will do our best to make changes before your order is dispatched. Once an order has been handed over to the courier, we may no longer be able to change the delivery address.
Delivery Delays
We always aim to get your Charmé order to you as quickly as possible. However, occasional delays can occur due to circumstances outside our control, such as severe weather, courier disruptions, peak periods or other logistical issues.
If you're concerned about your delivery, please contact us and our customer care team will be happy to assist you.
Lost or Missing Packages
If your tracking information indicates an issue or you believe your package may have been lost, please contact us at charme.office@gmail.com with your order number.
Our team will review the situation and, where appropriate, contact the courier to help investigate and resolve the issue.
Policy Updates
Charmé reserves the right to update this Shipping Policy when necessary. Any changes will be reflected on this page.
If you have any questions about your order, shipping or delivery, please contact us at:
Our team is here to help ensure your Charmé order arrives safely and smoothly.